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Brigitte Plattner, Career Objective: I am an experienced management consultant, with 10 years experience in the South American and 15 years experience in the German market. I use my knowledge and business connections in those markets as a consultant and educator, but also to further the economic cooperation between these. I specialize in quality management systems, assessment of quality management systems, organization of enterprises, business process management, human recourses, credit management, environmental management, integrated management, information security and risk management systems. Professional Experience 34 enterprises were successfully prepared by me for the TÜV certification with ISO 9001:2000 and ISO 9001:2008. The improvement of the business process management in all enterprise areas with appropriate business process modelling and the implementation in IT systems have helped my customers to higher profits and market share.

Dienstag, 12. Januar 2010

NORMAS ADJUNTAS AL SISTEMA DE GESTIÓN DE LA CALIDAD

Las normas básicas y guías adjuntas al sistema de gestión de la calidad certificada con ISO 9001:2008 son las siguientes.
Adicional la organiación debe cumplir normas internacionales del rubro en que actua y las normas de los productos, los cuales desarrolla, produce y comercia.
Cumpliendo estas normas asegura la empresa  su gestión de la calidad sostenible.
Las Normas de otras gstiones deben ser integradas y usadas en un único sistema de gestión integral.
El sistema de la gestión de la calidad ISO 9001:2008 forma la mejor base para una gestión integral.
Las normas internacionales son proveidas por el instituto nacional de técnología o AENOR o ISO.
ICBP capacita en el la implementación de los normas internacionales.

Bibliography Normas adjuntas al sistema de gestión de la calidad.


[1]ISO 9000:2005, Quality management systems -- Fundamentals and vocabulary

[2]ISO 9001:2008, Quality management systems – Requirements

[3]ISO 10002:2004, Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

[4]ISO 10005:2005, Quality management systems -- Guidelines for quality plans

[5]ISO 10006:2003, Quality management systems -- Guidelines for quality management in projects

[6]ISO 10007:2003, Quality management systems -- Guidelines for configuration management

[7]ISO 10012:2003, Measurement management systems -- Requirements for measurement processes and measuring equipment

[8]ISO/TR 10013:2001, Guidelines for quality management system documentation

[9]ISO 10014:2006, Quality management -- Guidelines for realizing financial and economic benefits

[10]ISO 10015:1999, Quality management -- Guidelines for training

[11]ISO/TR 10017:2003, Guidance on statistical techniques for ISO 9001:2000

[12]ISO 10019:2005, Guidelines for the selection of quality management system consultants and use of their services

[13]ISO 14001:2004, Environmental management systems – Requirements with guidance for use

[14]ISO 14040:2006, Environmental management -- Life cycle assessment -- Principles and framework

[15]ISO 14044:2006, Environmental management -- Life cycle assessment -- Requirements and guidelines

[16]ISO/TR 14047:2003, Environmental management -- Life cycle impact assessment -- Examples of application of ISO 140421)

[17]ISO/TS 14048:2002, Environmental management -- Life cycle assessment -- Data documentation format

[18]ISO/TR 14049:2000, Environmental management -- Life cycle assessment -- Examples of application of ISO 14041 to goal and scope definition and inventory analysis1)

[19]ISO/TR 14062:2002, Environmental management -- Integrating environmental aspects into product design and development

[20]ISO 19011:2002, Guidelines for quality and/or environmental management systems auditing

[21]ISO 26000, Working Draft 4, Guidance on social responsibility

[22]IEC 60300-1:2003, Dependability management – Part 1: Dependability management systems

[23]IEC 61160:2006, Design Review

[24]ISO/IEC 90003:2004, Software engineering – Guidelines for the application of ISO 9001:2000 to computer software

[25]OHSAS 18001:2007, Occupational health and safety management systems – Requirements

[26]OHSAS 18002:2000, Occupational health and safety management systems – Guidelines for the implementation of OHSAS 18001

[27]ISO Brochure, Quality management principles2)

[28]ISO Brochure, Selection and Use of the ISO 9000:2000 family of standards2)

[29]ISO Brochure, Guidance on the Concept and Use of the Process Approach for management systems2)

[30]ISO Handbook, ISO 9001:2000 for Small Businesses – What to do; Advice from ISO/TC 176

[31]ISO Journal, ISO Management Systems (a bimonthly publication which provides comprehensive coverage of international developments relating to ISO’s management system standards, including news of their implementation by diverse organizations around the world)3)

[32]Reference web sites: http://www.iso.org/

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